Frequently Asked Questions

Benefits of Buying from FinnStyle Easy Exchange/Return Policy Gift Wrapping – only $7.95 Free Gift Cards Gift Receipt Option Low Price Guarantee Huge Selection 1,000's of Happy Customers Avoid Crowds Save Time Save Gas Secure Online Shopping Gifts are Guaranteed to arrive in Perfect Condition

Frequently Asked Questions When will my product arrive? What if the item is damaged or not as described? How much is shipping? Are your prices in U.S. Dollars? How do I return or exchange my purchase? Is ordering secure? What happens if I'm not home when the package arrives? Can I ship directly to the gift recipient? How can I track my gift shipment? Are there limits on free gift items? Is everything included in a sitewide sale?

Benefits of Shopping at FinnStyle

1. Easy Exchange/Return Policy
   
   If a product does not meet you expectations, simply return it to us within 90 days for a full refund. Please see our Return Policy for all qualifying details.
2. Gift Wrapping – only $7.95
   
   We're happy to wrap your gift for you. Simply check the 'gift wrap' box on the checkout page and select from the list of gift wrap available.
3. Free Gift Cards
   
   There is a field available on the checkout page for you to type a message. We will include that message on a card with your gift.
4. Gift Receipt Option
   
   A gift receipts makes it easy for recipients to return their items, while not displaying any prices. Just check the box for a gift receipt on the checkout page and we will include it with the package.
5. Low Price Guarantee
   
   For added peace of mind, we offer a Low Price Guarantee. FinnStyle will match identical, new products from authorized retailers. Please read the Low Price Guarantee Policy for details.
6. Huge Selection of Unique Gifts
   
   FinnStyle offers one of the widest selections of Finnish design products online. We offer hundreds of the newest and classic products from top Finnish design houses Marimekko, Iittala, Aarikka, Kalevala and Tonfisk, just to name a few.
7. 1,000's of Happy Customers
   
   See what some of our customers have had to say about the quality and service we provide, as well as reviewing hundreds of our outstanding Yahoo customer feedback reviews.
8. Avoid Crowds
   
   Our store is open 24 hours a day, 7 days a week, so you can shop when it's convenient for you. There's no need to battle crowds during traditional store hours just to get to a retailer and find what you're shopping for not in stock. Browse through out many items and categories without leaving your home or office!
9. Save Time
   
   Time is very precious these days as we never seem to have enough. Our site allows you to easily navigate and utilize our search tool to quickly find exactly what you're shopping for.
10. Save Gas
    
    With the rising cost of fuel prices, we offer affordable shipping prices that save you time and money so you don't need to travel to the brick and mortar stores.
11. Secure Online Shopping
    
    FinnStyle.com is hosted by Yahoo!. Yahoo! implements many security measures to ensure your information is protected and 100% secure when ordering with us. Read more about our secure shopping information.
12. Gifts are Guaranteed to arrive in Perfect Condition
    
    We offer either a replacement or refund should the small chance of your product arrives damaged or is defective.

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Frequently Asked Questions

1. When will my product arrive?
   
   We try to ship all orders within one business day.
   
   For customers in the U.S, transit time can add one to seven days depending on your distance from Minnesota. In most cases, you can expect to receive your order in less than a week. Please check our Shipping Information page for delivery times to your location.
   
   Customers outside the U.S. should refer to the Shipping Information page for more information.
   
   While we carry a large inventory, there are occasions when an item is out of stock and it must be back ordered from the manufacturer. If that does occur, we will notify you by email within one business day and allow you to cancel or change your order.
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2. What if the item is damaged or not as described?
   
   This rarely occurs as all shipments are double-boxed for protection. However, all shipments are insured just in case. Should an item arrive damaged or defective, contact us immediately for replacement instructions.
   
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3. How much is shipping?
   
   Free shipping on orders over $75 to US 48 states. FedEx Ground shipping in the U.S. (48) is a flat $8.95 for orders under $75. Expedited and international rates can be previewed at checkout.
   
   Shipping costs elsewhere are based on the weight of your order. At checkout, the weight will be used to calculate the shipping and handling charge. Please see the Shipping Information page for more details. You can also simply add your desired items to your cart, enter your shipping destination and use the shipping calculator at checkout to show you the shipping cost.
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4. Are prices in U.S. Dollars?
   
   Yes. All prices on the FinnStyle.com website, shopping cart and invoices are reflected in U.S. Dollars. The conversion to your currency will be made automatically at the time your credit card or PayPal payment is processed by your credit card company. To estimate your cost in another currency, try an internet search using the term "currency converter" for a calculation conversion site.

   While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

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5. How do I return or exchange my purchase?
   
   First review our Return Policy and then simply ship items back to:
   
   FinnStyle
   ATTN: Returns/Exchanges
   700 Mendelssohn Ave N
   Golden Valley, MN 55427
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6. Is ordering secure?
   
   FinnStyle.com is hosted by Yahoo!. Yahoo! implements many security measures to ensure your information is protected and 100% secure when ordering with us. Read more about our secure shopping information.
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7. What happens if I'm not home when the package arrives?
   
   The carrier will follow their best practices if no one is at home at time of delivery. The delivery person may choose to leave the package at your door or with a neighbor. A notice of missed delivery will be left if the carrier would like you to contact them to reschedule the delivery.
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8. Can I ship directly to the gift recipient?
   
   Yes, our checkout page makes it easy to enter in a separate billing and shipping name and address.
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9. How can I track my gift shipment?
   
   After submitting an order, a confirmation email will be sent to you with the corresponding shipment tracking information. Most domestic items are sent via UPS and international orders through United States Postal Service (USPS). Depending on the shipping service you select, live tracking information may or may not be available.
   
   Track your UPS shipments or Track your USPS shipments

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10. Are there limits on free gift items?
    
    Yes. Unless specified, all free gift items are limited to one per customer. Other restrictions or exceptions may apply. Contact us for complete details.
    
    

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11. Is everything included in sitewide sales?
    
    No. Exclusions may apply to "sitewide" or "everything" sales. Please contact us about specific sale questions.
    
    
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